Internet VI – Sales Director

Bloor Kingswood Heath

Hi All,

So, looking forward to Broadband tomorrow as promised by Sales Director. Shame, she didn’t have time to call.

I got part of my EE bill through yesterday which was for £120 and covered only part of the month, it continues to climb and today I have had to drive to my head office to work. I put a call in to IFNL yesterday who nothing about Wednesday but I guess that wont make any difference because I know that Bloor wouldn’t of told me another false date as that would be very annoying.

You should know for certain if Wednesday is going to happen by now as it wont happen on its own out of luck. Anything to put my mind at rest would help.

where’s your perfect?

Mark 😉

 

Dear Mr Ninnim

My apologies for not calling you on Friday in response to your voicemail. It was our year end day and therefore it was extremely pressured. However the Engineering and Construction teams gave us the latest update and I was completely assured by the sales team that the latest information was communicated to you, and that your enquiry was responded to, Please could you let me know if this was not the case?

Unfortunately we cannot offer certainty over provision but we are doing everything we can to push the necessary parties to deliver on their promises.

Please may I take the opportunity to request that you direct your communication of concern and complaint to the Customer Care team at Eastern so that it can be logged and responded to formally under our Complaints policy. They are best placed to deal with your post-occupation concerns and will log this for you.

Kind regards,

Internet V

Hi xxx

Hope you are enjoying the sun.

Has the box being built as this was supposed to be end of this week/today. Can we still expect connection within the next week?

Thanks

Mark

 

Morning

The box has been built and BT are scheduled for Monday, 26th June, to start connecting and testing the lines.

Also we should here back from the council with regards to bin collection today.

Kind regards

Internet IV

Bloor Kingswood Heath

Hi

FYI but please pass to the relevant party within Bloor.

Had someone round today who has confirmed what IFNL had confirmed and that is there is an issue with the fibre for my plot.

Apparently, someone needs to check the underground connections and this should identify the issue.

Shame really as Sky are due here on Monday but I am told this installation will fail.

I have been told that even after the BT works have been carried out my broadband will not work as I have readings of -36 and -56 on my connection. Without this getting fixed, no supply to my house will work.

It’s ok though, I have zero expectations this will be resolved so cannot be any further disappointed than I am.

In preparation for my issues to be still present past the 26th I have reserved a service office from this date which supplies all utilities required, I will present Bloor with these costs until my home is able to deliver what was sold to me.

On the subject of cost, I have used up the 50gb of data on the wifi unit but i was given the option of buying more which I did and will continue to so. I do not expect to bare this cost myself and should I be charged, I will be presenting Bloor with this bill also.

Mark

 

Hi Mark,

Thank you for your email. I have passed this on to the relevant people and will of course speak directly to site on Monday to find out what action is being taken.

Kind regards,

Internet II

Bloor Kingswood Heath

Hi All,

To date, I have enjoyed a very positive experience with my Bloor purchase but I fear that this could be tested as we approach completion. I hope this is proven wrong and will remain positive with the hopes of a smooth completion process. (smiley face).

However, completion delays, confirmed delays of utilities and visible work still to be done go along way to create anxiety which I hope is not required.

I draw your attention to the next work solution and reiterate that we will require an unlimited package. I am happy to pay what I would of been paying (monthly subscription) as this is fair. I do not want anything for free, I simply want what I am entitled to when buying a new home. Like I say, I am not after anything special just what I have been promised (unlimited broadband). If it is possible to give me 50gig, it is possible to give me 400gig, it’s just down to cost.

Of course, the true inconvenience here is not financial as it will cost little to supply the data, it is myself as someone who relies on a fast connection to work efficiently.

I look forward to your response.

Forgive the tone of my email, I know you are doing your very best for Maria and I

Regards

Mark

 

Dear Mark,

Many thanks for your email and it’s great to hear that you’ve enjoyed the experience of purchasing a Bloor Home with us to date.

It is frustrating for both our purchasers and for ourselves at Bloor that there have been some delays caused by Highways and by IFNL for the fibre connections. We want every purchaser to have the most enjoyable and stress free experience possible when purchasing their lovely new home. I can only apologise for these points and assure you that we will do our best to ensure the remaining works are carried out in a timely manner and to minimise any disruption this may cause, and also do our best to keep you informed as to how things are progressing. Regarding visible work still to be done to the property or surrounding areas, I completely appreciate how this can appear like a daunting amount of work, particularly if you are not used to seeing the building process on site, but please be assured that a lot can change in every day that passes and things are currently on track as we would expect (other than the fibre connections).

I really do appreciate your comments relating to the internet speeds / the volume of data on offer, and that this is not what you would hope for. Whilst I’m sure you appreciate we may not be abIe to resolve the temporary slower speeds than what will ultimately be available, I am not immediately certain as to what options we have available regarding data volumes, and have therefore sent a message to IFNL (Independent Fibre Networks Ltd) to enquire. As soon as we have had a response, we will come back to you.

In the meantime, thank you for your patience and I hope we can keep your experience with Bloor a very positive