So, following up from yesterday’s post. fenwick have followed up with an email which really underlines a culture of the ‘customer comes first’. I have been left under no illusion that my complaint is in the right hands and although no fault of Fenwicks, they have taken 100% of the responsibility. Yes, Fenwick also use third parties but not once did they blame the table manfacturer.
All I can say is that Mersea Homes is probably the Fenwick of Furniture, and yes by going to Bloor, I have bought my table from a boot sale.